Same thing happened to me weeks ago. Luckily, I only lost a very small amount. It was basically just a few dollars I had left after I placed an order, but that's not the point. I hope you get your coins back.
if you tryna contact support and it go to a blank screen when you submit its a phishing link imma cut my loses and not use empire no more. fool me once shame on you fool me twice shame on me. Just 135 we trappers this way.