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Customer claiming that package was empty on delivery : Archetyp | Torhoo darknet markets

New vendor here and I have sent roughly 17 orders in the past 2 weeks with no problem, Today get a message from a customer who bought over $2k worth of product and after some delays it finally was delivered. Woke up today from a message saying the box was empty when they got it. As a vendor what would you do in this situation? Ive been working hard to keep a 5* rating and have no need to scam anyone especially when im trying to build my rep on here. If the customer is telling the truth which may be the case and I am leaning towards it is, I also dont want them to take a big L either. Any suggestions would be appreciated.
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

They received an empty box? Very unlikely. If it was confiscated by LE, they wouldn't send an empty box, they would keep it for evidence. Did u close and secure the box well? Did u track the item? Can u safely contact the postal services and request more information from them? As they weight their boxes in their facilities when being processed.

Can you request Archetyp, in market messages, to see if your client has had previous orders?


You remember Amazon scam days? People would claim their boxes were received empty or filled with bricks. It's a common scam.
it might be true, but there's a high change of it being a scam.


Love,

KS
/u/untitlist New Vendor
1 points
6 months ago
Pretty solid advice. Personal experience never had a box show up empty, ive seen packs get stuck for 3-4 weeks and still make it safe.
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

Yes. Same here.


Love,

KS
/u/realketameme 📢 New Vendor
1 points
6 months ago
Claims that the box was already opened when he got it, that the part where the adhesive from the box was popped open and had nothing in it. The customers account was created last month. Is it possible the box popped open? I suppose. If anything ill take this as a learning lesson to make sure everything is tightly taped and not just trust the adhesive. Im going to refund this one time to show good faith.
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

It's possible that the box open mid-transit. But these boxes, if they have inbuild gluestrip, have been battle-tested and although it's unlikely, it is possible that somewhere on the factory conveyer belt this happened. But I have to stress, it is unlikely. Unless you've stuffed this box to the brim and it was already about to explore, or the package was particularly heavy.

The client has no prior orders and only was created last month? That's not a good sign. Can u request /d/Archtyp admins to look into his order history?

I wouldn't refund the client yet. I would ask him to make another order and reship part of the order in the box. This way he has to make another investement, and you can apply your lesson of using tape.
2k is a big investement for a starting vendor. It's a big amount of money for most people.


Love,

KS
/u/realketameme 📢 New Vendor
1 points
6 months ago
I agree, lets say I say "oh well i dont believe you" and they leave a 1 star review saying i scammed them, will that not almost equally affect my business? Can you dispute reviews? Seems like a loose loose for a vendor
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

I'd recommend to request the admins getting involved. Talk to Archetyp admins on the markets, they might be able to do something for your, or at least arbitrate. This is what I would do considering the situation.
But, if you're unsure, if you think the box might have gotten loose. If there's any doubt, I'd call it an expensive lesson for the future.


Love,

KS
/u/realketameme 📢 New Vendor
1 points
6 months ago
Yeah I decided to give him a full reship so im going to just take this as a learning lesson so next time if this pops up ill have absolutely no doubt that its not on my end. Thanks for the advice!
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

Of course. I hope your business as your knowledge will too.


Love,

KS
/u/weedboy420420 Dignity Intact
1 points
6 months ago
I got a empty pack 2 days ago. From germany
Out of my 50 orders in 1 year this is the first
/u/KetamineSpray P Vendor
1 points
6 months ago
Hiya,

Really? I think then it might be a packaging issue. Ask your vendor to upgrade his methods.


Love,

KS
/u/MinusMacher
1 points
6 months ago
I had this with a parcel from France, but the vendor just tried to scam me.
When I contacted him he was like: "Ah, it was this one postal guy", I was like who do you know it so specifically right away and got a 100% refund.
/u/untitlist New Vendor
1 points
6 months ago
Exactly, usually the empty box lie is just that. Empty boxes dont just show up unless sent empty or the recieving end is not being truthful. Open box tho.. can happen.. but still if properly taped contents should stay intact.
/u/MinusMacher
1 points
6 months ago
I also heard that if you order with a decoy and it get seized, you still get the decoy. And sometimes vendors also put fake love letters into it. If the quantity is not correct, it sometimes can get tricky for market.

But this was the only time this has happened. But it was so obvious, there was no way he could know right away it was a postal guy. And why would a postal guy open the parcel and then keep sending it? He could just throw it away anyway.
/u/untitlist New Vendor
1 points
6 months ago
Can totally see scammers enclosing a fake love letter. I am glad you recieved a refund from the attempted scam. Kudos to you for the dilligence!