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Help from admins with disputed orders : AbacusMarket | Torhoo darknet markets

Hey. I'm so glad the site is up and running again but I've had 3 disputed orders going since before the site went down before and nothing seems to be happening with them, even after raising a ticket about it. Can someone please give me a time frame as to when I can expect a decision please. I've not got my orders and the vendors haven't been online at all since I placed it and won't reply to my messages.

Thanks

/u/plkqcs Verified Vendor

1 points

3 years ago

In general, most markets have terrible customer service with tickets. They don't even acknowledge them. They don't even look at a ticket for a week to give the vendor "the chance to settle the claim." This is automatic. I once had to wait , even though my vendor was banned before escrow ran out. My experience is that you will hear back a week or ten days after your dispute is opened. - Hopefully, the /d/AbacusMarket admins, /u/Vito /u/MichaelCorleone, /u/AbacusMarket, /u/AbacusMarketPR will let us know the details of their policy on disputes

/u/Vito CEO - Abacus Project

1 points

3 years ago

let me know ticket id please

/u/bushnet

1 points

3 years ago

Ticket #6a7c476f54a1492258e89a88

My order numbers
21026f81d1f2a8dbf78cc26d
018f40082fb23ec9611ccbd
4631a609faddc8533d17d79b
600955baf8afeb37779a36bf

Same case posting every day.

/u/CoolBest Abacus Vendor

1 points

3 years ago

[removed]

/u/JimPanse

1 points

3 years ago

I'm also waiting for my money to be released from you for order #835a38f2b2b2a90295014a83....

/u/CoolBest Abacus Vendor

1 points

3 years ago

[removed]

/u/JimPanse

1 points

3 years ago

Any news?

/u/CoolBest Abacus Vendor

1 points

3 years ago

Unfortunately still no response

/u/Purplefilth 📢

1 points

3 years ago

I can't get on the site to get that now!

/u/Purplefilth 📢

1 points

3 years ago

Ticket is #61848257c0c15fb9b102741b

Order # ca8e532cc13cbe7c1462e484
Order # 449f6267a5c94bc3de3f1df4
Order # d489f964316a5c47d93bed6a

Please get back to me asap, thanks

/u/Purplefilth 📢

1 points

3 years ago

Please can you get back to me!? I can't even send a message on the market to you now.

/u/peardrop

1 points

3 years ago

I'm having the same issue. Order wasn't sent and auto finalised during the site being down.

I raised the below ticket but it got closed due to inactivity. Very poor from Abacus - why would you use this market if this is how they treat customers?

Ticket #214d8161076c664833abce6d