Not sure what wallet you use or how familiar you are with BTC and how your transaction makes it to the block but if you are using BTC then you might want to check what fee your paying and whether its static or not. If you're using XMR then I dont' have any useful info
I've never had any issues depositing XMR here. I just made a small deposit and my funds were available before I even hit 10 confirmations. My wallet address for deposits is the same as it's been for a few months now, though... which is concerning for me because they used to change with each deposit. I know that they changed the deposit addresses for everyone like a month ago, but mine has not changed, and I just made a deposit and it worked just fine. I only put $20 in though in case it was lost. Even though it's there, im still afraid to make a larger deposit because the address is the same. are you still having issues.