Warning to Vendors - Order changed to cancelled after shipped/marked shipped : ASAP

2 points

2 years ago*

We had a large order change from shipped to cancelled after it shipped/was marked shipped.

Log said: from SUBMITTED to ACCEPTED for order: 520**64

system cancelling all "Accepted" orders after 3 days

You changed to the wrong status. It's a human error from you, not us

/u/Kaliflora 📢 ASAP Vendor

1 points

2 years ago

That is hard to hear considering the size of the order and that we were on the market the next day processing orders and must not have noticed. Would you be willing to reach out to the buyer on our behalf?

/u/Aseanmarket ASAP ADMIN

1 points

2 years ago

Yes, I've sent him a message about it, Pm me on market to follow up on this case.
Don't you think you need to apologize for blaming system error?

/u/Kaliflora 📢 ASAP Vendor

1 points

2 years ago

Thank you for the help trying to resolve. Yes, if the buyer confirms they received the funds we will be happy to apologize.

/u/Aseanmarket ASAP ADMIN

1 points

2 years ago

The buyer received the refund happily and spent on something else.
That's all I can help. I can't block his account, it's not his fault at all

/u/Kaliflora 📢 ASAP Vendor

1 points

2 years ago

p.s. Please pm your market username as I was not able to messgae the one used here. Thank you.

/u/Aseanmarket ASAP ADMIN

1 points

2 years ago

seriously dude? i'm the one and only admin

/u/BlueFairyDMT

2 points

2 years ago

Correct me if I am wrong

But as soon as the Seller would have cancelled the order, would you not have got a full refund automatically by the system?

More just curious about why it would involve Support.

/u/Kaliflora 📢 ASAP Vendor

2 points

2 years ago

Sorry, should have made that clear. We are the Vendor.

/u/CANNABIZGURUS

2 points

2 years ago

We are in a time where flairs serve no purpose.

/u/BlueFairyDMT

1 points

2 years ago*

Ok

Yes than there probably is a bug in that market's software. That should not have happened once it was market shipped.

Thanks for the heads up.

Edit. Just wanted to add, that it might be just that the order was shipped too soon......as a possibility.
I recall that on some markets, there is a time limit of up to 2 or 3 hours where the buyer can cancel the order.

Just a guess.

But in this market place there is an acceptance phase. My guess is that you need to let the item stay parked for a few hours before shipping to insure that the buyer is not going to back out.

My guess is ASAP has a buyer back-out window of time after hitting the final phase of the buy option.

Seeing your post definitely will aid me i making sure I don't ship too fast. Will let orders stay parked for a few hours after accepting. Even if that means posting the next business day.

thanks for the heads up

BlueFairy

/u/Aseanmarket ASAP ADMIN

2 points

2 years ago

Buyer can't cancel the order after 3 minutes after checkout.
Always check for "Accepted" Orders in Orders.

/u/BlueFairyDMT

1 points

2 years ago

Thank you so much for shedding some understanding and clearing up this.
Very much appreciated. Plus to add, I adore asap.
BF

/u/Aseanmarket ASAP ADMIN

1 points

2 years ago

Much love

/u/atl

2 points

2 years ago

Have you reached out to the buyer? If that had happened to an order I made, I would gladly reorder. There are some buyers out there who are trying to scam vendors, but a lot of us want to do right by good vendors. Just a thought.

/u/Kaliflora 📢 ASAP Vendor

1 points

2 years ago

We have. Hopefully they will, if support can't resolve.

/u/atl

2 points

2 years ago

Best of luck!

/u/CB2019

2 points

2 years ago

yeah gotta make sure triple check that.. 1st gotta click accepted. then wait till it updates. then 2nd click shipped. then wait till it updates.Always triple check you current orders list.

/u/Kaliflora 📢 ASAP Vendor

1 points

2 years ago

As below, hard to hear considering size of order and that we were on the market the next day processing oredrs.
Advice still stands, screenshot status on large orders.

Warning to Vendors - Order changed to cancelled after shipped/marked shipped : ASAP | Torhoo darknet markets