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Withdraws disabled for over a week now, no response from support after submitting a ticket over 3 days ago. : AbacusMarket | Torhoo darknet markets

NOVEMBER 11TH UPDATE:
Withdraws have been fixed and staff replied to my support ticket a few minutes ago. Thanks everybidy for your replies and assurance it was an issue on my end and not with the entire market; after going through more than 4 exit scams I got very nervous when I saw withdraws were disabled.

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A while ago I tried to submit a withdraw and it said I cannot make a withdraw because "Your account is under review".

So I waited, and waited, tried again a few days later, waited, continued shipping new orders and letting the balance from finalized orders pile up unable to withdraw it, and eventually I submitted a ticket to ask support what was going on. That was more than 3 days ago, and still no response from them.

I have had no disputes, no complaints, all of my orders are shipped, I have no outstanding issues whatsoever but for some reaon I am unable to withdraw the funds from my completed orders.

If anybody else is having related issues please feel free to share them here, I am realy hoping that it is only me and that there is some sort of error or mistake going on and that this isn't the first sign of yet another exit scam but until the issue is resolved I will not be shipping any new orders (as of Monday, Nov 11th 2024).
I will update this thread when and if the issue is resolved.

/u/bytemaster ☑ VENDORS Mod - Abacus

2 points

8 months ago*

hi , PM me your support ticket id
i will relayed this to related team

Your withdrawals were disabled because you accepted orders without processing them, we received several complains that you were not processing their orders and that's the reason. Next time you cannot take orders do not let on hold your customers for more than one week without any update.

/u/DrChronicAU

1 points

8 months ago

I got on yesterday afternoon, accepted 6 orders, withdrawn all of my cryptos with absolutely no dramas. Might just be you cuz

/u/ElitePacks 📢 Abacus Vendor

1 points

8 months ago

Well, hopefully support responds to me soon because I am receiving new orders and until I am able to withdraw funds for the orders I have already shipped and that have already been delivered I don't think I am comfortable sending the new ones, which is frustratng because I try to ship orders quickly and it's not fair to the customers to make them wait because the staff takes more than 3 days to reply to a ticket and more than a week to "Review" an account (whatever that means...)

Thanks for your reply.

/u/bytemaster ☑ VENDORS Mod - Abacus

1 points

8 months ago

Your withdrawals were disabled because you accepted orders without processing them, we received several complains that you were not processing their orders and that's the reason. Next time you cannot take orders do not let on hold your customers for more than one week without any update.

/u/ElitePacks 📢 Abacus Vendor

1 points

8 months ago

I don't understand why somebody would submit a complaint to staff without even asking me for an order update, I received no complaints from any of my customers except for 1 person who already received their order, and was unhappy with the shipping time.
I had an emergency that delayed shipping for a few orders, I made sure to inform all of my customers prior to the delay so there was no confusion.
I just received a response to my support ticket a few minutes ago and the withdraw issue has been fixed.
Thank you for your response

/u/bytemaster ☑ VENDORS Mod - Abacus

1 points

8 months ago

alright, it seems your issue resolved
glad to help you

regards.